Thank you for visiting the website of "Mass Sotiriadis".
Www.mass-sotiriadis.gr is the online retail store of the products through the Internet of the sole proprietorship under the name "SOTIRIADIS TECHNICAL SOCIETE ANONYME" located at 28 OCTOBER 4, A 094441468 and the competent tax office is the Tax Office of Ioannina. The GEMI number of the company is 31503329000. The contact phone is 26510-35997 and the email is info@mass-sotiriadis.gr.
The concern of the company is the listing of the terms that govern the rights and obligations of SOTIRIADIS SOCIETE ANONYME TECHNICAL COMMERCIAL COMPANY as the owner of the online store located at the address "www.mass-sotiriadis.gr" to all of you who will visit its websites your best service in the search and acquisition of the products you wish to buy from its store.
All transactions carried out through "www.mass-sotiriadis.gr" are governed by International and European law governing issues related to e-commerce, as well as by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling.
Make sure that you agree with the following terms and conditions, as your use and browsing of the website "www.mass-sotiriadis.gr" implies your explicit and unconditional consent and consent with them.
1. TERMS
The company "SOTIRIADIS TECHNICAL TRADING SOCIETE ANONYME" undertakes the obligation to inform the users for any modifications as well as for any change through the website of its online store. "SOTIRIADIS SOCIETE ANONYME TECHNICAL COMMERCIAL COMPANY" reserves the right to renew or unilaterally modify these terms and conditions of transactions made through its online store, according to its needs and transactional manners.
The change of terms does not occupy orders that are already in progress.
2. PERSONAL DATA
Any user can browse the online store "www.mass-sotiriadis.gr" without giving any personal information. The cases where we will need some of your personal data (name, email address, product shipping address, phone, etc.) are usually to process your order.
The personal data you declare in the online store "www.mass-sotiriadis.gr" are kept exclusively for reasons related to transactions with you, communication, improvement of services provided and may not be used by third parties or provided to third parties (with the exception where provided by law to the competent authorities only). The online store "www.mass-sotiriadis.gr" operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of "www.mass-sotiriadis.gr" which are deleted after the termination of the transaction in any way.
You can also at any time, if there is a reason, change the personal information you have provided to us or limit or cancel the use of some of this information by completing the relevant electronic form. In any case, we inform you about the existence of access rights and objections that you have in accordance with articles 12 and 13 of Law 2472/1997.
"Www.mass-sotiriadis.gr" may from time to time use your e-mail address to inform you about the availability of similar products and services from its pages. However, in case you do not wish to receive such messages, you can send your request to the address "info@mass-sotiriadis.gr".
3. SECURITY
The online store "www.mass-sotiriadis.gr" has the main priority of protecting your personal data and your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information and your transactions is secure and confidential. The security of the online store "www.mass-sotiriadis.gr" is achieved by the following methods:
ENCRYPTION
The online store "www.mass-sotiriadis.gr" uses SSL (Secure Sockets Layer) technology. This particular protocol (SSL) (Secure Sockets Layer) is currently the global standard on the Internet for the certification of websites (web sites). With this technology, every item you enter on our site is encrypted / encrypted before it goes online, thus protecting personal information during its transfer.
All card payments are processed through Everypay's electronic payment platform, which uses TLS 1.2 encryption with 128-bit SSL (Secure Sockets Layer) encryption protocol, while information sent via SSL protocol is protected by a mechanism automatically detects if data has changed during transfer.
Encryption is essentially a way of encrypting information until it reaches its recipient, who will be able to decrypt it using the appropriate key.
CUSTOMER IDENTIFICATION - PERSONAL SECURITY
Additional personal security is the username (user name) and the personal security code (password) that you give when you become a member of "www.mass-sotiriadis.gr". This way, every time you use them, they provide you with absolutely secure access to your personal information.
During your order and if you have logged in with the user name (user name) and the personal security code (password) in the online store "www.mass-sotiriadis.gr", the communication between your computer and our systems is encrypted with use of 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128bits key and then sends it to the system.
Just as you pay attention to your credit card transactions and do not mention your PIN to anyone, so with the specific codes you should keep them carefully and never give them to third parties, so as to avoid the risk of this information being come to third parties, strangers to you.
Tip: When creating the personal security code (password) create a security code using symbols along with alphanumeric characters. For security reasons you should change your password at regular intervals and avoid the use of easily traceable codes (eg phone number, date of birth, etc.).
4. PRODUCTS SOLD - INFORMATION PROVIDED
The "COMPANY NAME" is committed to the completeness and validity of the information concerning the products available for sale. You can get information about each product by following the search instructions listed on our websites and by "clicking" on the respective product, subject to any typographical errors that have escaped our attention or have occurred unintentionally or due to interruptions. website for technical or other reasons.
For all the products contained in "www.mass-sotiriadis.gr" there are indications for their availability. In any case, it must be made clear that the delivery times of your order depend on the availability of the products in our warehouses. In case the product is not available, you will be informed in time about its non-availability.
5. INTELLECTUAL PROPERTY
The online store "www.mass-sotiriadis.gr" and all the content of its websites (photos, texts, graphics, services, products, names, images, logos and insignia that represent the "SOTIRIADIS ANONYMOUS TECHNICAL TRADE" and online store), are the intellectual property of the company and are protected in accordance with the relevant provisions of Greek law. Therefore, any use of the above is prohibited, except in cases where there is the relevant written permission of "SOTIRIADIS TECHNICAL COMMERCIAL SOCIETE ANONYME".
6. PURCHASE OF PRODUCTS - ORDER
In the pages of "www.mass-sotiriadis.gr" you will find information about the process and the steps until the completion of your order. You will receive useful tips for detecting and correcting possible errors when registering your order (eg regarding the type, quantity, payment method, etc.).
Upon completion of your order we will send you an e-mail (e-mail letter) confirming receipt of your order, while the next e-mail will follow, informing you of the shipment of your order.
7. CHANGES - RETURNS - PRODUCT REPLACEMENT
For all cases you wish to return or replace the product you bought you must inform us within fourteen (14) days of receipt at the email address (e-mail) "info@mass-sotiriadis.gr" notifying us the reason for return or replacement and filling out a contact phone. Then a partner from the transport company will contact you to receive the return parcel.
If the customer wants a product change, he has the right to do so within 14 (fourteen) days with the partner Courier ACS. Specifically, the return to us with the indication 'Recipient Charge', with the above courier is free & as soon as we receive your parcel, your change is sent, with a surcharge of 5 euros.
This procedure only concerns changes / returns in Greece. For changes / returns from Cyprus or any other country, you can contact us at (+30) 26510-35997 (Monday to Friday 10: 00-15: 00 EET) or at the e-mail address (e-mail) «info @ mass -sotiriadis.gr ».
Return conditions:
1. the product must not have been used
2. the return must be made within fourteen (14) calendar days
3. the product must be accompanied by the original purchase receipt (Retail Receipt, invoice, Delivery Note-Invoice, etc.)
4. and be in the condition received by the customer, complete and without damage, and its packaging is the one that normally accompanies the product
In order for the products to reach good condition, you must pack them properly - in a larger box - so that they are protected during shipment.
You have the right to return the products you bought and request their replacement for the following reasons:
1. WRONG SHIPPING PRODUCT
In those cases in which with proven fault of "SOTIRIADIS SOCIETE ANONYME TECHNICAL COMMERCIAL COMPANY" products were delivered to you in a different design or size from that of the order, you can return the products ..
2. PRODUCT MANUFACTURE DEFECT
In those cases where there is a defect in the product you have the right to return the product you bought and request its replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within 14 calendar days from receipt of the product.
3. PRODUCT CHANGE
In case you want to change the product you bought you must fill in the contact e-mail code or product codes and size and our partner will contact you. Alternatively you can contact customer service directly at 26510-35997.
In case the product is defective or does not suit you, you can return it within 14 days (once per order, at no charge to you), always after consultation with the customer service department 26510-35997 (Monday - Friday 10: 00-15: 00) and only through the courier company with which we cooperate.
Refunds will be charged to the customer with shipping costs. If you make a return with ACS Courier & the "Recipient Charge" indication, 6 euros will be deducted from your refund amount.
* In case of return of an order (unclaimed or inadmissible) which has been paid upon its completion, the return costs of € 6 will be deducted from the final amount of the refund.
4. WITHDRAWAL
You have the right to return the product you bought, exercising the right of withdrawal and - only in case the product has not been used - to request a refund of the price you paid us, within 14 days from the date stated on the purchase receipt.
The return of the products should be done exclusively by courier that will be indicated by our company. Refunds are made for the purchase of the product made in cash (cash on delivery), debit / credit card. Your refund process will be completed no later than 30 days from the date of receipt of the products and if they are in excellent condition.
The products, which have been purchased from the online store "www.mass-sotiriadis.gr" can be changed or returned to the physical stores of the company, always after consultation with the customer service department 26510-35997 (Monday - Friday 10:00 -15: 00)
8. CANCELLATION OF ORDER
For any cancellation of order before sending and delivery to courier you should contact by phone at 26510-35997 stating your Order Number.
9. METHODS OF PAYMENT
1. BANK DEPOSIT
National Bank: BANKING
IBAN: GR69 0172 4050 0054 0500 1060 315
Eurobank: ALPHA BANK
IBAN: GR36 0140 3710 3710 0200 2002 676
You can enter the order number as a reason.
The beneficiary will be: SOTIRIADIS TECHNICAL TRADING COMPANY.
After the deposit for your own better and faster service, inform us, sending us an email at info@mass-sotiriadis.gr the copy of your bank deposit.
The bank deposit must be completed within 3 days, otherwise the order will be canceled
2. DEBIT / CREDIT CARD
Accepted cards: All debit / credit cards (Visa, Mastercard ,, Diners, Maestro, Discover).
The use of your debit / credit card for your purchases in the online store "www.mass-sotiriadis.gr" is completely safe, as long as you follow the relevant instructions. Once you have completed all the information required to register the order, you will be automatically transferred to its secure site, where you will be able to fill in your debit / credit card details directly.
To pay with a debit / credit card, you must fill in the relevant form with the exact holder name, number and expiration date of your debit / credit card, as well as the three-digit number (CVV) on the back of the card.
In any case of purchase, the buyer must also be the holder of the card used for the respective transaction.
EveryPay is a Payment Institution fully licensed and supervised by the Bank of Greece. EveryPay Payment Gateway (PGW) is the most advanced system in Greece and one of the fastest in Europe.
"Recognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3 / 23-7-2018 Government Gazette B 3010 / 25-7-2018), and manages data securely card payment transactions, in accordance with the regulatory framework of the card security management standard. Everypay is certified according to the Card Transaction Security (PCIDSS) standard. All Everypay services are provided through secure connections with 256 bit SSL certificates. EveryPay also supports the ability to use 3D Secure, an additional security feature for VISA & MasterCard. The Payer will then have to enter his personal secret code, in order to successfully complete the transaction "
3. COD
The customer pays upon delivery of the order at his place, the employee of the courier company, who acts on the orders of the "COMPANY NAME". In this case the customer will be charged a cash on delivery costs of 2.00 euros (including the respective VAT). If the cost of your order is greater than € 49.00, then you will not be charged extra costs. COD is valid only for deliveries within Greece.
4. RECEIPT AND PAYMENT FROM THE STORE
Address: 28TH OCTOBER 6, 45 444 IOANNINA.
10. SHIPMENT OF PRODUCTS
Our goal is to deliver the order to you in the shortest possible time, simplifying the shipping process.
SHIPPING TO GREECE
For orders in Greece the shipment will be Free, if the order exceeds the amount of 29 Euros. For orders under 29 Euros there will be a shipping charge of 3 Euros. In case of return of the product for a refund or replacement (size, color, etc.) there will be a charge of 6 Euros.
The products you ordered are sent to the address you have given us, through the courier company "ACS". "SOTIRIADIS TECHNICAL TRADING SOCIETE ANONYME" reserves the right to use another courier company.
PRODUCTS DELIVERY
Within 1 to 3 working days for Mainland Greece, Crete and islands (we always refer to the delivery in the Capitals of the Prefectures and not in remote areas), as long as the products you have ordered are available. The above deadlines do not apply during periods of bad weather, strikes and in any case of force majeure that may affect delivery times.
In case a product is not immediately available, you will be informed in time by the ordering department about the estimated delivery time.
SHIPPING TO CYPRUS
Deliveries to Cyprus are made within 3-5 days and shipments are made with the courier company ACS. Shipping cost is 15 euros.
SHIPPING TO EUROPE AND THE REST OF THE WORLD
Deliveries abroad are made in 7 days and shipments are made by TNT.
Category 1 the charge is 19.5 euros and the following countries belong to this category:
BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS, AUSTRIA, BULGARIA, CZECH REP.
Category 2 the charge is 45.5 euros and in this category belong the following countries:
ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA, SLOVENIA, ANRODORA, MONOK, LIFTHTEN, NORWAY, SAN, MARINO, SWITZERLAND, UKRAINA, TURKEY, ALGERIA, KINA, EGYPTOS, GREOLANDIA, ILANDA, INDONESIA, JAPAN, KOREA, KOULET, Livado, Malaysia , PHILIPPINES, SINGAPORE, THAILAND.
Category 3 the charge is 48.5 euros and in this category belong the following countries:
ALBANIA, BELARUS, BOSNIA, EZERGOVINA, CROATIA, FYROM, ISRAEL, RUSSIA, CANADA, HONG KONG, INDIA, MEXICO, UNITED ARAB EMIRATES.
Category 4 the charge is 69.5 euros and in this category belong all the other countries not mentioned above.
The charge is borne by the customer.
For any other information about the shipments please contact us at info@mass-sotiriadis.gr
11. INFORMATION E-MAIL (NEWSLETTERS)
"SOTIRIADIS SOCIETE ANONYME TECHNICAL COMMERCIAL COMPANY" and the online store "www.mass-sotiriadis.gr" provide its users with the opportunity to choose their periodic or case-by-case information about the new products available on the market and for any other offers, payment arrangements, etc., by sending advertising - informational messages to their e-mail address.
"Www.mass-sotiriadis.gr" will not abuse its above service. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of "SOTIRIADIS TECHNICAL TRADE SOCIETE ANONYME", you can inform us using the contact form of the online store.
12. SETTLEMENT OF DISPUTES
For any dispute that may arise between "SOTIRIADIS SOCIETE ANONYME TECHNICAL COMMERCIAL COMPANY" and users from the use of the online store "www.mass-sotiriadis.gr" an effort will be made for an amicable settlement after a relevant written request of the user.
In order to strengthen the confidence of users in making purchases through the online store "www.mass-sotiriadis.gr", "COMPANY NAME" recognizes, accepts and welcomes the use of the electronic dispute resolution platform (Online Dispure Resolution - OD) for the purpose of electronic dispute resolution. Through the Electronic Dispute Resolution platform (EED) on the website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage both the Users and the "NAME" PARTNER can submit their complaints electronically and agree on which of the dispute resolution bodies mentioned in each Member State mentioned on the platform would like to undertake the out-of-court electronic settlement of their dispute. The European Commission website to which users can refer for further information is: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
If the dispute can not be resolved out of court, the dispute will be resolved by appealing to the local civil courts.